COMPLAINTS MADE

Exchange of products:

The delivered products do not suit you? Do not worry! By law, the term of 14 days for returning/changing products is established. We guarantee you to change the size or exchange with any other products, completely free and without taxes within 30 days. Everything depends on the mutual agreement, so don’t hesitate and contact us! You can find the exchange conditions below!

Returning products (withdrawal from the contract):

If you are not satisfied with the products, you can return them within 14 days (with us in 30 days) from the date of collection of the parcel, according to the recommended procedure below. This return of products is considered as a unilateral renunciation of the purchase contract according to § 53 par. 7 of Law no. 40/1964 Civil Code of the Slovak Republic as amended. The deadline for the return of money in case of cancellation of the purchase contract according to § 53 par. 7 of the Civil Code of the Slovak Republic is 30 days from the receipt of the notice of withdrawal from the purchase contract.

Claiming transport services:

Our parcels are packed with care by an experienced staff and we are firmly convinced that they will reach you in the shortest possible time and especially in order for your peace of mind. The journey from our warehouse to you is made through the contractual partner GLS courier company.

When picking up the parcel, pay particular attention to:

Visible mechanical damage,
wet package,
open or resealed package.
Always check the package carefully and in case of any defects do not hesitate to complain to the courier! Complete with it the protocol about the package damage, possibly the complaint protocol. Do not hesitate to contact us, we will be happy to help you solve this problem.

Product advertising:

We offer a 24-month warranty for our products. The warranty period starts from the day of taking over the products and refers to product defects that appear during the warranty period. The guarantee will not be recognized in the following cases:

If the products were used for a purpose other than the one for which they are intended (e.g. you used the gym shoes outside, you played football with the running shoes, etc.)
Changes and interventions in the product structure
Normal wear and tear
Care not in accordance with the instructions
Lack of product maintenance
In case of mechanical damage caused by careless handling
Our products are of excellent quality and we hope you will be satisfied with them! In the event of a rare manufacturing defect or other defect, do not hesitate to contact us. We will agree on the way to solve it.

Exchange and return conditions of products

In case of exchange or return of unused products, it is necessary to comply with these conditions:

The products must be undamaged
The products cannot be used
Products must be complete
The product must be labeled
Along with the products, send the correctly completed complaint form. (PDF complaint form)
The products you send must not be cash on delivery!
When making a complaint, you must consider the following facts:

Defects must be reported to the seller without undue delay according to § 599 of Law 40/1964 MO of the Slovak Republic as amended by Law no. 285/2009 MO,
The warranty does not refer to products worn out through normal use according to § 619 of Law 40/1964 MO of the Slovak Republic, as amended by Law no. 285/2009 MO,
the claimed products must not be dirty, moldy, wet, smelly and this according to Law no. 258/2000 on the protection of public health, from the Republic of Slovakia. Such products will not be accepted for the complaints procedure,
mechanical interventions on the products are not taken into account for the complaint,
care of the products must be carried out in accordance with the label on the respective product (washing, ironing and drying method or restrictions).
The products must be used in accordance with the intended use:

shoes from the Originals collection must not be used for sports activities
running shoes should not be used for football, indoor sports, tennis, mountain tourism
indoor sports shoes must not be used for activities outside the gym and cannot be used for indoor soccer (for this purpose they are special indoor soccer shoes)
outdoor shoes should not be used for sports purposes – football, tennis and indoor sports
the studs must be used according to the purpose of use (AG – synthetic turf, FG – natural turf, HG – du surface