TERMS AND CONDITIONS
General terms and conditions
I. General provisions and definition of terms
1.1. Terms and conditions (hereinafter referred to as „TC“) regulate the rights and obligations of the contracting parties resulting from the purchase contract concluded between the seller – the commercial company eWorld s.r.o., with registered office at Športová 29, 07101, Michalovce, SLOVAKIA VAT: SK2023469591, company registered in Trade Register attached to the Court of Košice I., section: Sro, entry no.: 29375/V (hereinafter referred to as „seller“) and buyer, the object of the contract being the purchase and sale of goods through the e-shop on the Districtfx website .ro (hereinafter referred to as „store“), which is managed by the seller. TC constitutes an integral part of the purchase contract.
1.2. The purchase contract is a contract based on which the seller is obliged to deliver the goods to the buyer – the object of the purchase and the buyer has the obligation to take over the goods – the object of the purchase and to pay the seller the set price.
1.3. The buyer can be a natural or legal person, who concluded a purchase contract with the seller through the store, i.e. exclusively through one or more means of distance communication, in particular through the use of the website, e-mail, telephone or catalog with offers.
1.4. The electronic order is represented by an electronic form sent by the buyer and addressed to the seller, which mainly contains information about the buyer, the goods ordered from the store’s offer, the purchase price, the costs of delivering the goods, postage and other expenses and commissions mentioned in detail at point 6.1 of the TC (hereinafter referred to as „order“).
1.5. Goods means the products that are offered by the seller for purchase through the store.
1.6. Goods made according to the buyer’s special requirements are products that have been specially ordered from the seller’s supplier for a specific customer based on special requirements formulated by the buyer.
1.7. The goods are considered taken over by the buyer when the buyer or a third person indicated by him, except for the one who delivers, takes over all the component parts of the ordered goods or if:
a) the goods ordered by the buyer in an order are delivered separately, at the time of taking over the goods, which were delivered last,
b) the delivered goods are composed of several segments or pieces, at the moment of taking over the last segment or the last piece,
c) the goods are delivered repeatedly in a determined period, at the time of taking over the first delivery of goods.
1.8. The place of collection is: Športová 29 , 07101 Michalovce SLOVAKIA
1.9. By complaint is understood the application of liability for the defects of the goods.
1.10. Resolving the complaint means ending the complaint procedure by handing over the repaired goods, replacing the goods, returning the purchase price of the goods, paying a reasonable reduction in the price of the goods, a written request for the enforcement of rights or a justified refusal.
1.11. Professional assessment means a written statement by an expert or the opinion issued by an authorized, qualified or accredited person, or the opinion of the person authorized by the manufacturer to carry out warranty repairs.
1.12. Seller contact details:
address: Športová 29, 07101, Michalovce, SLOVAKIA
IBAN LT32 3250 0017 9824 6021
Payment institution Revolut Payments UAB
Payment institution address Konstitucijos ave. 21B, 08130, Vilnius, Lithuania
1.13. Supervisory institution:
Slovenská obchodná inšpekcia
Inšpektorát SOI pre Košický kraj,
Vrátna č. 3,
043 79 Košice1
II. The order, the conclusion of the purchase contract, the cancellation of the order
2.1. A condition for the validity of the order is the correct and complete completion of all data and requirements requested in the registration form. The seller fulfills the orders in the order of their arrival.
2.2. The seller offers suggestions for concluding purchase contracts through the store in Romanian.
2.3. The buyer is entitled to send the order to the seller only after clearly and coherently acknowledging the TC through the appropriate means of remote communication.
2.4. The purchase contract is concluded by accepting the proposal for the conclusion of the purchase contract between the buyer and the seller in the form of the e-mail message sent by the seller to the buyer or in the form of the telephone confirmation of the order (hereinafter referred to as „contract“). The contract is kept by the seller and is accessible to the buyer.
2.5. The seller is entitled, in the case of the order of the goods made according to the special requirements of the buyer, to request an established amount in advance.
2.6. The seller is entitled to refuse delivery of the goods, if the buyer does not pay the seller on time the purchase price, the costs for the delivery of the goods, postage and other costs and commissions detailed in point 6.1.TC.
2.7. If the buyer is late in taking over the goods, the seller may store them at the buyer’s expense in the public warehouse or other warehouses.
2.8. The buyer has the right to cancel the order without stating the reason only on the day of taking over the order and if the goods have not been invoiced by the seller. The order can be canceled by phone or e-mail. Confirmation of order cancellation will be made by the seller by phone or e-mail.
2.9. The seller has the right to cancel the order due to the exhaustion of the stock of goods, the lack of goods, on the grounds that he is not able to deliver the goods to the buyer within the term established in the TC or at the selling price passed in the store, if he does not agree with the buyer for equivalent compensation. The cancellation of the order will be announced by the seller by phone or e-mail.
III. Withdrawal from the purchase contract
3.1. The seller has the right to cancel the order due to the exhaustion of the stock of goods, the lack of goods, for reasons of force majeure or if, even in the case of making all efforts, he is not able to supply the goods to the buyer within the term stipulated in the TC or at the stated sales price in the store. The buyer can exercise his right to withdraw from the contract through a written request or by e-mail. The seller benefits from the right to withdraw from the contract also if he receives an advance payment from the buyer according to point 2.4. from TC, part of the purchase price or the whole price of the goods. By applying the right of withdrawal from the contract by the buyer, the purchase contract is canceled from the beginning. The seller returns to the buyer the advance paid according to point 2.4. from TC, the part of the purchase price or the whole price of the goods no later than 14 days from the date of application of the right of withdrawal from the contract by the buyer.
3.2. The buyer has the right to withdraw from the contract without mentioning any reason under the conditions mentioned by Law no. 102/2014 M.O. of the Republic of Slovakia, regarding consumer protection in the context of the sale of goods or the provision of services based on the contract concluded at a distance or the contract concluded outside the commercial premises of the seller, with subsequent amendments and regulations (hereinafter referred to as „the law on consumer protection in the sale of goods „) within 14 days from the date of taking over the goods. By applying the right of withdrawal from the contract by the seller, the purchase contract is canceled from the beginning and at the same time every contract attached to the original contract from which the buyer withdrew. The buyer can withdraw from the contract whose object is the supply of goods before the start of the withdrawal period.
3.3. The buyer cannot withdraw from the purchase contract, the object of which is:
a) the sale of goods made according to the special requirements of the buyer, goods made to measure or specifically indicated for a certain buyer,
b) the sale of goods in protective packaging, which cannot be returned for reasons of hygiene and health protection and whose protective packaging was found to be damaged,
c) the sale of goods, which by their nature may be inseparably mixed with other goods after delivery.
3.4. The buyer can apply the right of withdrawal from the contract through a written request, by e-mail, or through a registration form on another durable medium or through the contract withdrawal form sent to the address of the seller’s headquarters: eWorld s.r.o., Športová 29, 071 01 Michalovce (hereinafter referred to as „announcement of withdrawal from the contract“). The contract withdrawal form can be downloaded from here: Consumer withdrawal from the contract
3.5. The term of withdrawal from the contract is considered respected if the notice of withdrawal from the contract was sent to the seller no later than the last day of the term detailed in point 3.2. from TC.
3.6. The buyer is obliged to send the goods no later than 14 days after withdrawing from the contract, together with the completed complaint form, in the original packaging or hand it over to the seller or the person authorized by the seller to take over the goods. The term according to the first sentence is considered to have been met if the goods were handed over for transport no later than the last day of the term.
3.7. When withdrawing from the contract, the buyer bears only the costs of returning the goods to the seller or to the person authorized by the seller to take over the goods.
3.8. The seller is obliged without undue delay, no later than 14 days after receiving the notice of withdrawal from the contract, to return to the buyer all justifiable expenses, which he collected on the basis of the purchase contract or in connection with it, especially the sales price, including shipping, delivery, postage and other charges and fees. The seller is not obliged to pay the buyer additional expenses, if he chose another delivery method, apart from the most usual and cheapest one recommended by the seller. Additional costs mean the difference between the delivery costs chosen by the buyer and the costs of the cheapest delivery method offered by the seller.
3.9. The seller returns to the buyer the justifiable expenses according to point 3.8. from TC in the same way in which the buyer made his payment, if the buyer did not specify another payment method in the notice of withdrawal from the contract, without paying other fees.
3.10. The seller is not obliged to return the justifiable payments according to point 3.8 to the consumer buyer. of TC before the goods are returned or until the buyer does.
IV. Terms of delivery
4.1. The place of delivery means the place mentioned in the order, e.g. the place of collection, residence, place of business or headquarters of the buyer. The goods will be delivered to the buyer at the place mentioned in the order by courier, unless the seller agrees otherwise with the buyer. Shipping costs are borne by the buyer. Shipping costs are as follows:
Courier 32 RON
No delivery fee is charged for every order that exceeds 179 RON!
4.2. The goods are considered delivered when they are taken over by the buyer according to point 1.7. from TC.
4.3. The seller delivers the goods to the buyer as soon as possible after accepting the proposal to conclude the contract between the seller and the buyer, no later than 30 days from the date of conclusion of the contract. The delivery terms are mentioned on the store’s website. If the seller is not able to deliver the goods to the buyer within the delivery term, he will inform the buyer of this fact immediately without undue delay and will announce the expected term for the delivery of the goods.
4.4. The buyer is obliged to carefully check the packaging and the goods when taking over the goods. If he finds that the packaging or the goods are damaged, he is obliged to notify the courier and in his presence check the condition of the goods and together draw up a statement about the size and nature of the damage to the goods.
4.5. The operator transmits to the buyer at the latest together with the goods in writing or in electronic form, the documentation of the goods, the waybill, the guarantee, the invoice or the proof of purchase. If the nature of the goods allows, it is sufficient to deliver to the buyer only the invoice or proof of purchase instead of the guarantee.
V. Transfer of ownership and the risk of damage to goods
5.1. The property right of the goods is transferred to the buyer by taking over the goods on condition of full payment of the purchase price. Until the moment when ownership of the goods is transferred to the buyer, the buyer has rights and obligations related to the depositary in relation to the respective goods.
5.2. The risk of damage to the goods passes to the buyer when the goods are taken over by the buyer. In case of delay in taking over by the buyer, the risk of damage passes when the seller allows the buyer to dispose of the goods.
VI. Purchase price and payment
6.1. The buyer is obliged to pay the seller the sales price established in the purchase contract, valid at the time the order is sent to the seller, the costs of transport, postage and other expenses and commissions. The purchase price does not include advisory services, shipping costs, postage and other expenses and commissions. The buyer will be informed about the obligation to pay the purchase price, transport costs, postage and other expenses and commissions in accordance with paragraph § 4 para. 2 of the Law on consumer protection in the sale of goods in the Republic of Slovakia.
6.2. The reduced (promotional) prices of the products are clearly marked with the „promotion“ or „stock liquidation“ symbol. The validity of the reduced prices is until stocks are exhausted or within the term mentioned next to the reduced price.
6.3. Payment of the purchase price, the costs of transporting the goods, postal fees and other expenses and commissions detailed in point 6.1 of the TC, is made in the form of: a) cash payment, b) cash on delivery payment at the place of delivery of the goods c) by bank transfer to the account the seller. In the case of payment via bank transfer to the seller’s account, the payment is considered honored when the seller’s account is credited with the amount of the financial obligation.
6.4 The buyer hereby expresses his agreement for the electronic sending of the invoice. Invoices sent electronically are in PDF format, protected against content modification and meet all the requirements of a financial document according to paragraphs § 75 and 76 of the VAT Law no. 222/2004 M.O. of the Republic of Slovakia with all subsequent amendments. By sending the order, the buyer expresses his agreement regarding the sending of our invoices in electronic form, according to paragraphs § 31-36 of the Accounting Law no. 431/2002 M.O. of the Republic of Slovakia as amended.
ARE YOU COMING. Liability for defects, warranty
7.1. The seller is responsible for the defects that the goods have when the buyer takes them over. In the case of goods sold at a reduced price, the seller is not responsible for defects for which a lower price was negotiated.
7.2. The warranty period is 24 months. If the validity period is marked on the goods, the packaging of the goods or in the related instructions, the warranty period does not end before this period.
7.3. The seller can offer the buyer through the warranty document or advertisement a longer warranty term that exceeds the warranty term established in paragraph § 620 of Law no. 40/1964 of the Civil Code of the Republic of Slovakia with subsequent regulations (hereinafter referred to only as the „Civil Code“). In the warranty document, the seller specifies the conditions and scope of this warranty.
7.4. The warranty terms begin to run from the time the goods are taken over by the buyer. If the goods are to be put into operation by another contractor and not by the seller, the warranty period begins to run from the day of putting the goods into operation, if the buyer requested the putting into operation within three weeks at the most from taking over the goods and offered at time and properly the assistance necessary to carry out this action.
7.5. In the case of a defect that can be removed, the buyer has the right to remedy the defect free of charge, in the shortest possible time and in an appropriate manner. The seller is obliged to remedy the defect without undue delay. The buyer can request instead of repair, the replacement of the good or if the defect concerns only a component part, the replacement of this component part, if this does not lead to disproportionate costs in relation to the price of the goods or the degree of severity of the defect. The seller can always replace the defective goods with non-defective ones instead of remedying the defect, if this does not create serious difficulties for the buyer.
7.6. In case of a defect that cannot be removed and that prevents the goods from being used properly, the buyer benefits from the right to replace the goods or the right to withdraw from the contract. The same rights belong to the buyer in the case of repairable defects, if the buyer cannot use the good properly due to the repeated appearance of the defect after repair or due to a greater number of defects. In case of other defects that cannot be repaired, the buyer is entitled to a reasonable reduction in the price of the goods.
7.7. If the goods sold at a reduced price are defective, for which the seller is responsible, the buyer is entitled to a reasonable discount instead of replacing the goods.
7.8. Liability rights for defects are enforced directly against the seller from whom the goods were purchased without undue delay. If the warranty certificate mentions another contractor indicated for repair, who is located in the seller’s locality or in a locality closer to the buyer, the buyer will benefit from the repair included in the warranty at the contractor indicated in the warranty certificate.
7.9. Liability rights for the defects of the goods, for which the warranty period is paid, are extinguished if they were not applied during the warranty period. Liability rights for defects can be claimed in court by the buyer if these defects were discovered within 24 months of receiving the goods at the latest.
7.10. The term from the implementation of the liability for defects until the moment when the buyer after the completion of the remedy is obliged to take over the goods, is not taken into account in the calculation of the warranty period. The seller is obliged to issue a confirmation to the buyer about the moment of implementation of the right, as well as after the remediation, about its term. If the goods are replaced, the warranty period begins to run again from the receipt of the new goods. This fact is also valid in the case of replacing a part of the good, for which the guarantee was issued.
7.11. By implementing the right of liability for defects, the right to recover damages is not reached.
7.12. Buyers-consumers are entitled to use the online alternative dispute resolution platform (hereinafter referred to as „SAL“) to resolve disputes in the desired language. The buyer-consumer can use the SAL platform to resolve his dispute, which is available on the website http://ec.europa.eu/consumers/odr/. The buyer-consumer, when submitting the request on the SAL platform, completes the complaint on an electronic form. The information provided must be sufficient to indicate the topic related to the alternative resolution of online disputes. The buyer-consumer can attach documents to support his complaint.
VIII. Complaints procedure
8.1. The buyer can submit the claim at the seller’s office. When submitting the complaint, the buyer is obliged to complete the complaint form. The buyer is obliged to hand over the claimed goods together with the accessories and the documents confirming the payment.
8.2. The right of the buyer granted on the basis of the guarantee received from the seller ceases in the following situations:
a) if the claimed goods were not handed over together with the accessories and the documents confirming the payment
b) if the visible defects were not reported when the goods were taken over,
c) upon expiry of the goods‘ warranty period,
d) in case of mechanical damage to the goods caused by the buyer,
e) in the case of using the goods in inappropriate humidity conditions, with chemical and mechanical influences of the natural environment,
f) unprofessional handling, negligence or lack of maintenance,
g) damage to goods due to heavy use or excessive use in relation to the conditions stated in the documentation, general principles, technical norms or safety recommendations valid on the territory of Slovakia,
h) damage to goods due to unpredictable and unavoidable events,
i) damage to goods through accidental destruction or accidental damage,
j) non-professional intervention, by the intervention of other persons other than those authorized, damage during transport, damage by water, fire, static or atmospheric electricity or by the intervention of force majeure.
8.3. If the buyer files a complaint, the seller is obliged to inform him about his rights according to points 7.5., 7.6. and 7.7. from the TC, based on the buyer’s decision for which of these rights he will opt for, is obliged to indicate the way to resolve the complaint according to clause 1.10. from TC, immediately and in more complicated situations no later than 3 working days from the date of filing the complaint and in justified situations, especially when a complicated technical evaluation of the condition of the goods is required no later than within 30 days from the filing of the complaint. After indicating the way to resolve the complaint, the complaint is resolved immediately, in justified cases the complaint can be resolved later; the resolution of the complaint cannot exceed the term of 30 days from the date of submission of the complaint. After the end of the term for resolving the complaint, the buyer has the right to withdraw from the contract or the right to replace the product with a new one.
8.4. If the buyer submitted the claim within the first 12 months after taking over the goods, the seller can resolve the claim by rejecting it only on the basis of professional expertise; regardless of the result of the expertise, the buyer cannot be asked to pay the costs of the professional expertise or other costs related to the expertise. The seller is obliged to provide the buyer with a copy of the professional expertise that proves the rejection of the claim no later than 14 days from the date of settlement of the claim. This does not cancel the seller’s obligation to issue a written document regarding the settlement of the complaint no later than 30 days from the date of submission of the complaint.
8.5. If the buyer submitted the claim after 12 months from taking over the goods, and the seller rejected it, the person who settled the claim is obliged to mention in the claim settlement document, where the buyer can send the goods for professional expertise. If the product is sent for professional expertise to the indicated person, the costs of the professional expertise as well as all other related costs will be borne by the seller regardless of the result of the expertise. If the buyer through professional expertise proves the seller’s responsibility for the defect, he can submit the claim again; the period in which the professional expertise is carried out is not included in the calculation of the guarantee period. The seller is obliged to pay within 14 days at most from the date of resubmitting the complaint all the costs of carrying out the professional expertise as well as all the costs related to it. A complaint submitted again cannot be rejected.
8.6 The seller is obliged to issue a confirmation to the buyer regarding the registration of the complaint. If the complaint is submitted via remote communication means, the seller is obliged to immediately send a confirmation for receiving the complaint; if it is not possible to send immediately, it must send without unnecessary delay, at the latest together with the complaint settlement document; the confirmation does not have to be sent if the buyer has the opportunity to prove by another means the filing of the claim.
8.7. The seller is obliged to issue a written document regarding the settlement of the complaint no later than 30 days from the date of submission of the complaint.
8.8. The seller keeps a record of complaints, which contains information about the date of filing the complaint, the date and method of resolving the complaint and the registration number of the complaint document.
8.9. By settling the complaint, the buyer’s right to recover damages according to Law no. 294/199 M.O. from the Republic of Slovakia regarding liability for damages caused by the defective product according to Law no. 451/2004 M. O. of the Republic of Slovakia with subsequent amendments.
IX. Personal data and their protection
X. Final provisions
10.1. In matters that do not fall under the TC, the contractual relations between the seller and the buyer are managed in accordance with the relevant provisions of the Civil Code, of the Law on consumer protection in the sale of goods, Law no. 250/2007 M.O. and the law of the National Council of Slovakia no. 372/1990 with subsequent amendments and Law no. 22/2004 M.O. regarding electronic commerce and amendments and additions to Law no. 128/2002 M. O. regarding state control of the internal market in terms of consumer protection within the meaning of Law no. 284/2002 M.O. as amended, all from the Republic of Slovakia. In matters that do not fall under TC, the contractual relations between the seller and the buyer, natural person – entrepreneur or legal person, are also managed by the regulations of Law no. 13/1991 Commercial Code as amended from the Republic of Slovakia.
10.2. By placing an order with the seller by the buyer, the Terms and Conditions for the buyer come into force.
01. 02. 2022 Michalovce, Slovakia